Products

Frequently asked questions

Your satisfaction is important to us! If for any reason you’re not happy with your purchase, you can request a return under the following conditions.

Return timeframe

You have 14 days from the date of delivery to request a return.

Return conditions

We accept returns only if:

• Items are unworn, undamaged, and returned in their original packaging.

• The product was not made to order or customized.

• The return is made within the specified timeframe.

For hygiene reasons, we do not accept returns on earrings.

How to request a return

To start a return, please email us at customerservice@aguajewels.it

with:

• Your order number

• The reason for the return

• The items you wish to return

We will provide you with the instructions to proceed.

Return shipping costs:

Return shipping costs are the responsibility of the customer, unless the item is faulty or we made an error with your order.

Refunds:

Once we receive and inspect the returned item(s), we will issue a refund within 7 business days, using the same payment method used at checkout.

Original shipping costs are non-refundable.

thank you <3 AGUA TEAM

1. Cookie Policy

This Cookie Policy explains how we use cookies and similar technologies on our website, www.agua.it, and on the devices you use to access our online jewelry store. By using our website, you agree to the use of cookies as described in this policy.

2. What are cookies?

Cookies are small text files that are saved on your device (computer, tablet, smartphone) when you visit a website. These files contain information that is sent to our server to enhance your browsing experience. Cookies can be session cookies, which are automatically deleted when you close your browser, or persistent cookies, which remain stored on your device for a specified period.

3. How we use cookies

We use cookies on our website for various purposes. Functional cookies ensure that our website operates properly by keeping your session active and remembering items you’ve added to your shopping cart while browsing our jewelry store. Analytical and performance cookies help us collect information about your browsing preferences to improve your user experience, analyze website performance, and optimize our services. Marketing and personalization cookies are used to display personalized content and advertisements based on your browsing behavior, both on our site and across other websites, helping us present offers and promotions that better match your interests.

4. Types of cookies we use

We use several types of cookies on our website. Technical cookies are essential for the proper functioning of the site, allowing you to browse and use features such as adding items to your cart and completing purchases. Analytical cookies, such as those from Google Analytics, collect anonymous information about site usage (e.g., pages visited, time spent) to help us improve navigation and performance. Marketing cookies track your browsing activity to display personalized ads, and we may use third-party cookies—such as those from Google or Facebook—to deliver advertising based on what you have viewed in our store.

5. Managing cookies

You can control and manage cookies in various ways. Most browsers allow you to refuse cookies or notify you when a cookie is being set. However, disabling cookies may negatively affect your browsing experience and limit some website features, such as the shopping cart or checkout process. To manage your cookie preferences directly in your browser, you can change the settings as follows:

For Google Chrome, go to Settings > Privacy and security > Cookies and other site data

For Mozilla Firefox, go to Preferences > Privacy & Security > Cookies and Site Data

For Safari, go to Preferences > Privacy > Cookies and website data

You can also visit Your Online Choices to manage preferences for behavioral advertising.

6. Third-party cookies

Our website may use third-party services, such as Google Analytics, Google Ads, or Facebook Pixel, which set their own cookies to collect information independently. For details on how these third-party providers use cookies, please refer to their respective Privacy Policies: Google Privacy Policy and Facebook Privacy Policy.

7. Changes to this Cookie Policy

We reserve the right to modify this Cookie Policy at any time, in accordance with new regulations or changes to our services. Any changes will be published on this page and, if necessary, communicated to you through other channels.

8. Contact Us

If you have any questions or requests regarding this Cookie Policy or the processing of your data, you can contact us at: info@agua.it

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are handcrafted both locally and globally. We carefully select our manufacturing partners to ensure our products are of high quality and fair value.

DELIVERY:

Products purchased on www.Aguajewels.it are subject to specific delivery times and procedures, as described below. Once your order has been shipped, you will receive a shipping confirmation email with a link to track your order.

Italy: free shipping for orders over EUR 150. Shipping costs EUR 8.

EU countries: free shipping for orders over EUR 200. Shipping costs up to a maximum of EUR 15.

Other countries: free shipping for orders over EUR 300. Shipping costs up to a maximum of EUR 25.

All orders will be shipped via UPS or SDA within 5 working days, with a tracking number.
International delivery times vary depending on the destination.

Prices on our site are in euro.
All orders will be shipped from Italy.

Order: customerservice@aguajewels.it

Info e Inquiries: info@aguajewels.it

press & Collaborations: press@aguajewels.it

AGUA BAZAR

ALGA

ALICE

Aureum

Fury

LAGUNA

LISCA

Lobster

Luce

LUNA

MAREA

MEDUSA

MINI ABISSO

OCEANIA

Ondea

RIVA

RUBEA

SANTOS

Solum

Sortilegio

Terra Mater

Tiberis

VIENTOS

vortice

Subscribe to our emails

Frequently asked questions

AGUA BAZAR

ALGA

ALICE

Aureum

Country/Region

Language

Country/Region

Language

AGUA BAZAR

ALGA

ALICE

Aureum

Fury

LAGUNA

LISCA

Lobster

Luce

LUNA

MAREA

MEDUSA

MINI ABISSO

OCEANIA

Ondea

RIVA

RUBEA

SANTOS

Solum

Sortilegio

Terra Mater

Tiberis

VIENTOS

vortice

Subscribe to our emails

Frequently asked questions

AGUA BAZAR

ALGA

ALICE

Aureum