Refund policy

Your satisfaction is incredibly important to us at Agua Jewels. If for any reason you are not completely satisfied with your purchase, you can request a return under the terms and conditions outlined below.

1. Return Timeframe

You have 14 days from the date of delivery to request a return.

2. Return Conditions

To be eligible for a return, please ensure that:

  • Items are unworn, undamaged, and returned in their original packaging.

  • The product was not custom-made, personalized, or made-to-order.

  • The return request is submitted within the 14-day timeframe.

Hygiene Notice: Due to hygiene reasons, we strictly do not accept returns on earrings.

3. How to Request a Return

To initiate your return process, please email our team at info@aguajewels.it providing the following information:

  1. Your Order Number

  2. The Reason for the return

  3. The specific Item(s) you wish to return

Once your request is approved, we will provide you with step-by-step instructions on how to proceed with the shipment.

4. Return Shipping Costs

  • Return shipping costs are the sole responsibility of the customer.

  • Agua Jewels will cover the return shipping costs only in the event that the item received is faulty, damaged upon arrival, or if an error was made on our part.

5. Refunds

  • Inspection: Once your return is received and inspected by our team, we will process your refund.

  • Timeline: Refunds will be issued within 7 business days to the original payment method used at checkout.

  • Non-Refundable Fees: Please note that original shipping costs are non-refundable.

Thank you, AGUA TEAM ♡