Privacy policy

Last updated: June 6, 2026

Agua Jewels (“we”, “our”, or “us”) operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”).

Our store is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase from www.aguajewels.it, or otherwise communicate with us.

1. Personal Information We Collect

Depending on how you interact with our Services, we may collect and process the following categories of personal information:

Contact Details: Your name, shipping address, billing address, phone number, and email address.
Financial Information: Payment card details, transaction history, form of payment, and payment confirmations.
Account Information: Your username, password, security questions, and shopping preferences.
Transaction Information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
Communications: Any information you include when contacting our customer support team.
Device & Usage Information: Your IP address, device type, browser connection, and data on how and when you navigate our website (collected automatically via cookies and similar technologies).

2. How We Use Your Personal Information

We use your data for legitimate business purposes, including:

Providing the Services: To fulfill orders, process payments, arrange shipping, facilitate returns/exchanges, and manage your account.
Marketing & Advertising: To send promotional communications (emails, text messages) and show you targeted online advertisements based on your interests.
Security & Fraud Prevention: To secure our platform, authenticate accounts, and detect or investigate fraudulent or illegal activities.
Customer Support: To respond to your inquiries and maintain a seamless relationship with you.
Legal Compliance: To comply with applicable laws, respond to legal processes, and enforce our terms and policies.

3. How We Disclose Personal Information

We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:

Service Providers: With Shopify and other vendors who assist with IT management, payment processing, data analytics, customer support, and order fulfillment/shipping.
Marketing Partners: To deliver personalized ads and promotions based on your activity.
Legal Obligations: When required by law, court orders, or to protect the rights and safety of our brand, users, or others.

4. Relationship with Shopify

Our store is hosted on Shopify. Shopify processes your personal information to host our platform and improve its services. Your data may be transmitted to and stored in countries outside your residence (including the United States).

To learn more about how Shopify processes your data, please read the Shopify Consumer Privacy Policy. If you wish to exercise your data rights regarding Shopify's ecosystem, you can use the Shopify Privacy Portal.

5. Security, Retention, and International Transfers

Security: While we implement robust measures to protect your data, please note that no digital transmission over the internet is 100% secure. We advise against sending sensitive information through unsecure channels.
Data Retention: We retain your personal information only as long as necessary to manage your account, provide our Services, resolve disputes, or comply with legal obligations.
International Transfers: Your data may be transferred and processed outside the EU/UK. When doing so, we and Shopify rely on recognized legal mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs).

6. Your Rights and Choices (EEA & UK)

If you reside in the UK or the European Economic Area (EEA), you are protected by the GDPR and have the following rights:

Right to Access / Know: Request a copy of the personal data we hold about you.
Right to Delete: Request the deletion of your personal information.
Right to Correct: Request the correction of inaccurate or incomplete data.
Right to Portability: Request that your data be transferred to another service provider.
Object or Restrict Processing: Object to targeted marketing or request that we limit how we use your data.
Withdraw Consent: Withdraw your consent at any time for data processing activities based on consent.

To exercise any of these rights, please contact us using the details below. We will never discriminate against you for exercising your privacy rights.

7. Complaints

If you are unsatisfied with how we handle your personal data, you have the right to contact us to resolve the issue, or file a complaint with your local Data Protection Authority (e.g., Garante per la protezione dei dati personali in Italy).

8. Contact Us

For the purpose of applicable data protection laws, Agua Jewels is the data controller of your personal information. If you have any questions or wish to exercise your rights, please contact us at: